Features, settings & updates

Get troubleshooting tips to configure your Roku settings. The community forum has tips for screen mirroring, Guest Mode, software updates, audio, and more.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Reel Rookie

Amazon Prime Video: Required Roku device replacement

I received this: Amazon will no longer be supporting the Prime Video app on your Roku device (The specific models no longer supported are: 3500X, 2710X, 2720X, 2700X, 3050X, 3100X, 2400X, 3000X, 2500X, 2450X, 3400X, and 3420X) as of 1st November, 2021. We are continually upgrading our service and this occasionally means we can no longer support certain device models. 

How can you tell which device needs to be changed out?

Community Streaming Expert

Re: Prime Video and required Roko device replacement


By the model numbers on the devices. It may be stamped on the device, or you can use the on-screen menu: Settings > System > About

The model number is the four digits next to the model label. The suffix isn't important.

Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

0 Kudos