Features, settings & updates

[Olduser1220]

Issue report tracker

Model: 4230X - Roku 3

Serial number: 4E653M071540

Software version: 14.1.4 • build 7709-04

GC version: 12.11.13

Timestamp: 2025-02-09T16:20:55Z

Please use issue ID 40-057-140 to report the current issue.

OK

[RokuEmmanuel-D]

Hi, @Olduser1220 and @Mand366.

Thanks for keeping us in the loop!

Your effort is greatly appreciated. Since we now have your information, we will be passing this on to the relevant team for further review. 

We'll ensure to keep this thread posted. Please stay tuned!

If you need more help with anything else, we're here to assist. 

Best,
The Roku Community Team

[RokuEmmanuel-D]

Hey, @Olduser1220. 

We would like to know more about the issue you have experienced with Airplay. This will help us in the investigation process. 

Could you tell us the exact behavior of the Airplay issue? If it is possible, could you also provide a photo or a short video clip that will describe what you're experiencing? 

Please get back to us soon!

Thanks,
The Roku Community Team

[Mand366]

I have a video I can send you but I don't see anyway to attach it here.  Looks like only photos are allowed.  Is there an email address where I can send it?

[Olduser1220]

Unfortunately, I am unable to use my iPhone to record the response on my TV and iPhone simultaneously, but the first link below displays the response on my iPhone.   Basically, when my iPhone attempts to Airshare with the Roku, my TV screen goes blank, then after a few seconds the attempted Airshare disconnects on my iPhone as can be seen in the video and the Roku displays the image in the second link.  Hope this helps.  

Video of my iPhone when attempting to Airshare
https://u.pcloud.link/publink/show?code=XZXyyz5Zur0POJM5YGSKx5Ld9PC3eVw9slik
Note, I can successfully Airshare with my other two devices, the “Bedroom” device is an older version, the Roku Express is the device I just received.

Picture of what my TV displays after the fail.
https://u.pcloud.link/publink/show?code=XZKuyz5ZN0bTqQrgnOkp6H9IVdqgWjKFT5uX

[Olduser1220]

Unfortunately, I am unable to use my iPhone to record the response on my TV and iPhone simultaneously, but the first link below displays the response on my iPhone.   Basically, when my iPhone attempts to Airplay on the Roku, my TV screen goes blank, then after a few seconds the attempted Airplay disconnects on my iPhone as can be seen in the video and the Roku displays the image in the second link.  Hope this helps.  

Video of my iPhone when attempting to Airplay
https://u.pcloud.link/publink/show?code=XZXyyz5Zur0POJM5YGSKx5Ld9PC3eVw9slik
Note, I can successfully Airplay with my other two devices, the “Bedroom” device is an older version Roku, the “Roku Express” is the device I just received. All devices are on the same local network. 

Picture of what my TV displays after the fail.
https://u.pcloud.link/publink/show?code=XZKuyz5ZN0bTqQrgnOkp6H9IVdqgWjKFT5uX

Sorry about posting twice..... 

[max416]

Same issue for me

[RokuReynan-L]

Hi there! 

Greetings from the Roku Community!

We appreciate you letting us know that you're also having this issue. We'd like to look further into this.

Could you please provide us with the details we need above?

We'll wait for your response.

Thanks,
The Roku Community Team

[max416]

Can no longer mirror iPhone 14 Pro  with latest OS to my tv via Roku 3 4230 series with Roku software 14.1.4 

[AM007drum]

Hello. I tried this and it did not help. The only thing that helps is restarting Roku. That helps for the 1st airplay connection then after that I need to restart Roku. I think it must be the old Premiere models not working well any more.