Features, settings & updates

[Kinginnorth88]

Having issues using airplay from my iPad 8th gen to roku stick when watching videos on full screen. Apps seem to work fine but watching anything through the browser doesn’t and takes me to the airplay screen. The video continues to play in the background but no video or sound comes through.

I have setup the home kit, reset both devices and tried setting up again.

roku details
3930eu - roku express
10.5.1 build 4066-ae 

ipad 8
os 15.3.1

thanks in advance 

[RokuDanny-R]

@Kinginnorth88

Thanks for the post.

Can you please provide more information about the issue you are experiencing?

-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing 
-can you please clarify how you are attempting to playback 
-what site they are going to when this occurs
-can you please provide a video of the issue you are experiencing

With more detailed information, we will be able to assist you further.

Thanks,
Danny

[Kinginnorth88]

Hi Danny,

Unable to upload a video please advise as the format id not accepted. I have provided the majority of the requested detail previously. 

os is 11.0.0 build 4193-ae

tracker ID PC 361 054

website is 9now.au

[RokuDanny-R]

@Kinginnorth88

Thanks for the post.

For clarification, does this issue only happen on that website or does it happen across al websites?

Please keep us posted and we will be able to assist you further.

Thanks,
Danny

[Kinginnorth88]

It happens on all websites I have tried except YouTube. 

[RokuDanny-R]

@Kinginnorth88

Thanks for providing us with your details.

I have passed along your concerns and information to the appropriate Roku team.

Thanks,
Danny