Features, settings & updates

[Rrestoule666]

Hey,

i have a tcl 50” roku tv. 
it did an update 2 days ago and ever since I can’t use AirPlay from my apple phone. Sportsnet won’t cast, youtube nothing. 

ive reset the tv, rest wifi, restarted my phone, changed setting. Tried everything I could find for support on google. Nothing works. The maple leafs are on their way to win the Stanley cup and I can’t even watch Matthews raise the cup. 

please help

thanks

[RokuLianna]

Hi  @Rrestoule666

Thank you for reaching out to us with your concern about AirPlay not working on your TCL Roku TV after a recent software update. We understand how frustrating it can be to experience issues like this, especially during important moments like the Stanley Cup finals.

To troubleshoot this issue, we recommend the following steps:

• Make sure your TCL Roku TV and iPhone are connected to the same Wi-Fi network.
• Check that AirPlay is enabled on your TCL Roku TV. To do this, go to Settings > Apple
• AirPlay and HomeKit > AirPlay.
• Restart both your TCL Roku TV and iPhone.
• Try using AirPlay again to see if the issue has been resolved.

We hope these steps help resolve the issue so you can enjoy watching the Stanley Cup finals on your TCL Roku TV. If you have any further questions or concerns, please don't hesitate to reach out to us.

Warm Regards,
Lianna

[Rrestoule666]

As I mentioned in my post, I have done all of this. None of these steps work.  It is a problem with your new update and not on my end. Please fix your update. 

[RokuLianna]

Hi @Rrestoule666,

Thank you for reaching out to us.

We understand that you are having an issue with your Roku device, and we apologize for any inconvenience this may have caused. In order to assist you better, could you please provide us with the following information:

• The model, serial number, device ID, and software OS/version of your Roku device. You can find these by going to Settings > System > About.
• Is this issue happening on a specific channel? If so, what channel and what version/build is it? You can find this information by selecting the channel on the Home screen and pressing the * button.
• Tracker ID when the issue occurs. When you see the issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID.
• Steps to reproduce the issue you are experiencing.
• A screenshot of what is being shown on the screen.

Once we have this information, we will be able to investigate further and assist you in resolving the issue.

Thank you for your cooperation.

Warm regards, 

Lianna

[Reggiescott]

• Airplay not working on the new TCL update, TCL Serial Number: ELQ192643H65C93500260

[Reggiescott]

Software Version; V8-T615T03-LF1V503.000493, TV + OS Version: V5.2.0 (V8-2212150-MF1V520) 

user ID:628961012

[RokuERey]

Hi @Reggiescott,

Welcome to the Roku Community!

Thanks for bringing this to our attention, and we'd like to know more about this issue going on.

Could you tell us a bit more about this? Is there an error message? What were the steps that led you to this behavior? What are the troubleshooting steps you've taken so far to address this?

With a better understanding of the issue, we can further work on additional troubleshooting.

Thanks,

Rey

[NoMoPornHub]

I am having this same issue….I cannot screen mirror on my TCL Roku smart tv….Apple home kit is set up properly, but m in the same wifi as the tv….but when I scan the QR code from the HomeKit screen on the tv and try to connect, it just refuses to connect….

please fix this bug! Since you got rid of the Porn Hub App, screen mirroring is my only hope….HELP! 

[CO_SG]

Have used the feature since purchasing the TV several years ago and I'm no longer able to connect. I've restarted all devices and reset the network settings. Everything is enabled and nothing has changed since it worked. Now it doesn't. Please fix this Roku. Likely my last Roku TV if this can't be resolved as I use this for work.

[RokuJechealR]

Hi @CO_SG,

Thanks for the first post in the Roku Community!

We understand you are having trouble with the airplay; it doesn't work. We also appreciate you taking such fantastic troubleshooting steps. We would like to know more about the issue you've been having with your device so we can offer you some help. May we know what type of Roku device you are using right now? (e.g., Roku Express, Roku Streambar, Roku TV; specify TV) In addition, is there any error code or message you've encountered?

With more detailed information, we'll be able to assist you further.

All the best,

Chel