Features, settings & updates

[HDMIGuy]

@DaveWood On the Roku device go to settings, accessibility, screen reader. and turn to off

[DaveWood]

It HAS BEEN OFF Since I have had the TV's  Every time I have this issue it IS OFF.  I even just checked it just before you sent this., 

[atc98092]

If it is off, then the voice isn't being generated by your Roku. It's something within the channel, perhaps the audio track being played. But there's no Roku setting that creates a voice besides the one you have said is turned off. 

[DaveWood]

When it happens I also check and have checked numerous times the in Channel app settings and everything is off when t happens.

[RokuNimfa-C · Accepted solution]

@DaveWood

Thanks for the update. 

Sorry to hear about the issue. We can see that the Screen reader on your Roku device settings is turned off. There are a few possible troubleshooting steps we can try to resolve the issue. Restart your device: Unplug your device from power for at least 10 seconds, then plug it back in and turn it on. Disable audio description on your TV, if any: If your TV has the option to turn off the audio description, try disabling it. If you've tried the above steps and are still experiencing the issue, try to reach out to the support team for the specific channels you're having trouble with.

Keep us posted on how it goes.


Regards,
Nimfa

[Sandy4_]

Thank you! So easy when you know what to do.