Help

Features, settings & updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
BillsPlace
Level 7
‎11-05-2021 04:24 PM

10.5 update reports no cable connected

Jump to solution
I'm using a Roku Ultra 4800X. Since updating to version 10.5, when turning on my TV, I get an error indicating that there is no cable connected. This is incorrect as the cable is connected to HDMI2/DVI. I click the home button on the remote a couple of times, and that fixes the error, but only temporarily & then I go through the process again to regain connection. This is a really bad update and needs fixes NOW!!!!
Reply
1 Solution

Accepted Solutions
renojim
Community Streaming Expert
‎11-05-2021 06:33 PM

Re: 10.5 update reports no cable connected

Jump to solution

Go into Settings->System->Power and turn off "Auto power savings".

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.

View solution in original post

Reply
1 REPLY 1
renojim
Community Streaming Expert
‎11-05-2021 06:33 PM

Re: 10.5 update reports no cable connected

Jump to solution

Go into Settings->System->Power and turn off "Auto power savings".

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
Reply
Labels