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mohnkern
Level 9

youtube and youtube.tv not loading on Roku TV

Yesterday we began to notice that in the list of channels, the graphic for youtube wasn't displaying, which was odd, but it still worked.

Now this morning, when we turned on the TV Youtube and youtube.tv when I tried to start them said "Not enough space to run this, remove some apps and try again (which kind of surprises me, because the Roku used to swap apps for space.

We do have a lot of apps, so we removed 60 (down from 300).  Still the same problem.

I'm on a TCL TV with a Roku express embeded.

I did notice that there was a TCL update yesterday and wonder if its related.

8 REPLIES 8\
amaiyaharper
Level 7

YouTube won’t work

On my TCL roku tv, the YouTube channel will not work! Whenever I press into the YouTube channel it goes on a black screen the exits out! This happens every time and it’s getting frustrating.

makaiguy
Community Streaming Expert

Re: YouTube won’t work


@amaiyaharper wrote:

On my TCL roku tv, the YouTube channel will not work! Whenever I press into the YouTube channel it goes on a black screen the exits out! This happens every time and it’s getting frustrating.


When problems are confined to a particular channel, it may be that the channel installation has gotten corrupted. A reinstall may fix the problem, so give it a try. Remove/reinstall procedure:

  1. Highlight channel on home screen.
  2. Press * key and choose Remove channel option.
  3. IMPORTANT- DON'T SKIP:
    From home screen, Settings > System > System restart. This assures no remnant of the old installation remains in the Roku's memory so you get a complete reinstall. It may or may not make a difference, depending on what's causing your problem, but it's worth doing.
  4. Reinstall the channel. Note it will be added to the END of the channel grid.
  5. If channel requires a login, you may need to log in anew.
Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
Taylortots
Level 7

Re: YouTube won’t work

This started happening to me yesterday as well. YouTube would close out every now and again but now i can’t watch more than 5 seconds of a video and iv restarted/uninstalled/reinstalled/updated everything and checked my WiFi connecting and still nothing 😔

RokuDanny-R
Roku Employee
Roku Employee

Re: youtube and youtube.tv not loading

@mohnkern 

Thanks for the post.

After removing a channel, please make sure to restart your Roku TV before adding the channel back again.

If you are still unable to resolve the issue, we would recommend trying to perform a factory reset on your TV to see if that resolves the issue you are experiencing.

For more information about how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device?

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Tivoburkee
Community Streaming Expert

Re: YouTube won’t work

https://www.theverge.com/2020/11/11/21561764/youtube-down-outage-loading-videos

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
makaiguy
Community Streaming Expert

Re: YouTube won’t work


@Tivoburkee wrote:

https://www.theverge.com/2020/11/11/21561764/youtube-down-outage-loading-videos


AHA!  Good find, Edmund. 

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
woodmanrog
Level 7

Re: YouTube won’t work

This fixed the problem. Thanks

0 Kudos
CityguyUSA
Level 9

Re: youtube and youtube.tv not loading on Roku TV

Got to love Roku non-existent support.

 

0 Kudos