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Level 7

wrong remote control with Roku TV

I bought a TCL 32S327 32-Inch 1080p ROKU Smart LED TV (2018 Model).  the first words in the product description were easy voice control . The remote control in the package is not one with voice control.  WHY To get a voice control I must buy one at $20.  it should come with the tv.

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2 Replies
Level 12

Re: wrong remote control

I'm not sure where you bought it, but the first 3 places that came up when I searched say you can add voice controls by using with an Alexa or a Google Assistant.  Most retailers will take things back if you aren’t happy – even more so if they described it wrong!

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Level 21

Re: wrong remote control

And TCL made the TV and supplied the remote, so it's not a Roku issue.

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