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tv audio and wireless roku speakers both working at same time

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We installed our wireless roku speakers to go on either side of our bed about a month ago. No isses until last night, when all of a sudden the tv audio was playing as well as the wireless speakers, This shouldnt happen. The tv audio is extremely loud and can not be controlled. The remote works the speakers, so even when the volume appears as "0" it only applies to the wireless speakers. I have factory reset both the speakers and the tv, unplugged the speakers, tried every setting, nothing works. To make it worse, the tv audio is ahead, so you hear that, then  the speakers which align with what you are seeing on the TV itself (actors etc). How do i fix this??

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RokuJohnB
Community Moderator
Community Moderator

Re: tv audio and wireless roku speakers both working at same time

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Hi @tjsmith2010,

Greetings from the Roku Community!

We will be more than happy to assist you further with this concern that you have. Please check out this support article here on how to resolve audio playback issues on your Roku wireless speakers.

Let us know how it works.

Kind regards,
John

John
Roku Community Moderator

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3 REPLIES 3
RokuJohnB
Community Moderator
Community Moderator

Re: tv audio and wireless roku speakers both working at same time

Jump to solution

Hi @tjsmith2010,

Greetings from the Roku Community!

We will be more than happy to assist you further with this concern that you have. Please check out this support article here on how to resolve audio playback issues on your Roku wireless speakers.

Let us know how it works.

Kind regards,
John

John
Roku Community Moderator
CrystalKuntz
Reel Rookie

Re: tv audio and wireless roku speakers both working at same time

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We have the exact same issue - but there doesn’t appear to be a solution on the linked page?

 

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trentv11182
Channel Surfer

Re: tv audio and wireless roku speakers both working at same time

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Turn TV speakers off if you can.

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