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spotify has never worked on my roku tv

hey yall. ive had my roku tv for about three or four months now and it has never once been able to launch spotify correctly. it always turns grey like its gonna open it and then just goes back to my home screen or search bar. ive uninstalled, restarted, and reinstalled to no avail. just wondering when this issue would be fixed. 

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Roku Employee
Roku Employee

Re: spotify has never worked on my roku tv


Thanks for the post.

We would be more than happy to investigate the issue further for you.

Can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing 

With more detailed information, we will be able to assist you further.


Danny R.
Roku Community Moderator
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