Discussions

[lillianelisaa]

ok. me and my little sister are in her room and we lost her remote. he have a sharp roku tv, no box connected. the tv is off and all we have are our chromebooks. our parents are strict and will be angry if they find out we have our chromebooks up here () and we have looked everywhere! the roku app also does not work on my chromebook or hers. help! Roku TV 

[lillianelisaa]

it is 10:37 right now, and we are both very stressed. please help! 

[Tivoburkee]

You can't use a cellphone app until the roku and cellphone are on the same network and password. And you need real remote to set up the roku to the internet initially. 

[RokuDanny-R · Accepted solution]

@lillianelisaa 

Thanks for the post.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. You can contact Sharp here: http://www.sharpusa.com/CustomerSupport/ContactUs.aspx or at 1-888-935-8880.

You can also purchase a remote that is compatible with your Roku TV here: https://www.roku.com/products/accessories/roku-tv

Thanks,
Danny