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Cjreese
Level 7

roku tv wont find internet

my tv disconnected from the wifi now it can not find my internet. i have rest both the tv and router and it still will not find it. What can i do

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4 REPLIES 4
atc98092
Community Streaming Expert

Re: roku tv wont find internet

What brand Roku TV? Does it see any wireless networks, or is it just not seeing yours? Is your Internet provider a cable company?

Dan

Roku Community Streaming Expert

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Cjreese
Level 7

Re: roku tv wont find internet

It is a jvc and it won't find any wireless networks 

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atc98092
Community Streaming Expert

Re: roku tv wont find internet

That sounds like it's potentially a hardware issue. You have to contact JVC for that, since they made the TV. This post provides the contact information you need. 

Dan

Roku Community Streaming Expert

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DBDukes
Community Streaming Expert

Re: roku tv wont find internet

@Cjreese 

Who is your ISP? Comcast/Xfinity?

They and other ISPs have been messing around with router settings on devices they manage. In some cases they've disabled the 2.4 GHz network, and with others, they've changed the settings from b/g/n to g/n. In both those cases, a Roku that only connects on a 2.4 GHz network won't be able to.

I'm not sure if all Roku TVs are dual band, meaning they support both 2.4 GHz and 5 GHz networks. If your supports 5 GHz, and you have a network broadcasting on 5 GHz, then none of what I'm saying applies to your situation.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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