Discussions

[Leigha33]

Everytime I start a show or movie now I get 10 or 15 min into it and the roku tv exits back to main menu in the middle of show or movie, like I stopped it and it didn't do that to start out with.

[RokuDanny-R]

@Leigha33 

Thanks for the post.

Can you please provide us the following information:
-Roku TV brand and model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-when did you start seeing this issue occur?

Once we have this information we will be able to pass it along to the appropriate team to investigate further.

Thanks,
Danny