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Leigha33
Level 7

roku tv exits back to main menu in the middle of show or movie

Everytime I start a show or movie now I get 10 or 15 min into it and the roku tv exits back to main menu in the middle of show or movie, like I stopped it and it didn't do that to start out with.

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RokuDanny-R
Roku Employee
Roku Employee

Re: roku tv exits back to main menu in the middle of show or movie

@Leigha33 

Thanks for the post.

Can you please provide us the following information:
-Roku TV brand and model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-when did you start seeing this issue occur?

Once we have this information we will be able to pass it along to the appropriate team to investigate further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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