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wfdiver
Level 8

roku soundbar reboots

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roku soundbar reboots after a few minutes then is ok after this first reboot. I have only seen it reboot a second time once. Does not look like this is getting any answers in the forum.

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wfdiver
Level 8

Re: roku soundbar reboots

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add me to this stupid reboot issue. how hard can i tbe for ROKU to fix this!!!!

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9 REPLIES 9\
wfdiver
Level 8

Re: roku soundbar reboots

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add me to this stupid reboot issue. how hard can i tbe for ROKU to fix this!!!!

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BKCAT
Level 7

Re: roku soundbar reboots

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I am having the same issue and seems like a new device to have this kind of issue. I hope there is a fix.

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wfdiver
Level 8

Re: roku soundbar reboots

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people are telling me to return it and get a sonos but I assume there will be an update eventually to fix this. So I am sticking with the ROKU for now. Hoping for a fix.

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Kendroz
Level 7

Re: roku soundbar reboots

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Have same issue.

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RokuDanny-R
Roku Employee
Roku Employee

Re: roku soundbar reboots

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@Kendroz

Thanks for the post.

Can you please specify the issue you are experiencing?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Kendroz
Level 7

Re: roku soundbar reboots

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Thanks for your reply.

been watching netflix and then image got frozen, black screen and reboot. Red led on the soundbar and reboot. After reboot unit works well. It happens some days. My previous unit worked well (non 4k).

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RokuDanny-R
Roku Employee
Roku Employee

Re: roku soundbar reboots

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@Kendroz

Thanks for the post.

Is this issue only happening on the Netflix channel or does it happen on all channels you are watching? Have you tried removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Does this clear up the issue you are seeing? Please keep us posted.
 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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wfdiver
Level 8

Re: roku soundbar reboots

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Danny I was told ROKU was working on the reboot issue when I first power up. It happens every time without failure. I power up go into any application, hulu, netflix. Get into the news or something and get booted back to the main menu and have to select hulu again and it works fine from that point. Until the next time I boot up. I wanted to send the soundbar back but they said you all were working on it. Maybe having to do with spectrum. What is the status of the work effort. I work a support role and always giving customer status from development when they call. Is there a work effort number I can use to track this issue?

                                        Thanks, Dale

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Kendroz
Level 7

Re: roku soundbar reboots

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Thanks for your reply.

i did this: settings, system, advanced  system settings, advanced display settings, auto adjust display rate and check on. It was off.

as today it is working.

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