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Level 7

remote and roku tv

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hi, my remote and tv are not making any connection and the remote control keys are not working at all, neither there is no internet connection on my insignia/roku tv. i just got a new remote 4 months ago. so why is not working, can any body call me or email me. so i can get some help? but please call me after 9:30 pm. thanks

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Roku Employee
Roku Employee

Re: remote and roku tv

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@Ani56 

Thanks for the post.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. You can contact Insignia here: https://www.insigniaproducts.com/contact-us or at 1-877-467-4289.

You can also purchase a remote that is compatible with your Roku TV here: https://www.roku.com/products/accessories/roku-tv


Thanks,
Danny

Danny R.
Roku Forum Moderator

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2 Replies
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Roku Employee
Roku Employee

Re: remote and roku tv

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@Ani56 

Thanks for the post.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. You can contact Insignia here: https://www.insigniaproducts.com/contact-us or at 1-877-467-4289.

You can also purchase a remote that is compatible with your Roku TV here: https://www.roku.com/products/accessories/roku-tv


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Level 7

Re: remote and roku tv

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hi, thanks for getting back to me but the remote is not too old. and i need to see the tv my baby grandson is here and he is crying he wants to watch the tv

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