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JBerrocales
Reel Rookie

non roku soundbar wont connect to roku tv

I have a non roku soundbar. I tried using component cables and the hdmi arc but neither seem to let sound through. The TV registers its existance and will connect with the hdmi cable but no sound will play. I can lower and rise the volume but no sound will go through. Can this be fixed?

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4 REPLIES 4
renojim
Community Streaming Expert

Re: non roku soundbar wont connect to roku tv

@JBerrocales, have you gone through the TV's audio settings?

Roku Community Streaming Expert

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Tivoburkee
Community Streaming Expert

Re: non roku soundbar wont connect to roku tv

After connecting the soundbar to the arc, go into the Roku tv settings and refresh the cec devices.

Edmund
Roku Community Streaming Expert

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JBerrocales
Reel Rookie

Re: non roku soundbar wont connect to roku tv

I have gone through all the settings and the cec and there is no sound. Does this mean I need a new soundbar?

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RokuDanny-R
Retired Moderator

Re: non roku soundbar wont connect to roku tv

@JBerrocales
Thanks for the post.

If you are still unable to resolve the issue, can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Community Moderator
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