Discussions

[Darril]

We have a new onn Roku tv the wireless worked the first day we used it. The second day the Tv failed to detect a wireless network. Ive tried a soft reset, reset with remote and also tried enabling network pings. My other smart tv and roku device detects and connects to my wireless no problem.  Any help before I return this thing??

[Hayleybailey]

Have a Roku tv, had it for 4 months, no issues at all and all of a sudden it says poor download speed and will not load anything. I’ve checked my wifi and all is fine, reset the tv (numerous times) and router just incase and nothing.  I do not intend to change my router settings as it’s been fine up until now plus I have no idea how to do that! Any ideas? 

[RokuDanny-R]

@Darril @Hayleybailey 

Thanks for the post.

I would recommend checking out our Support page for troubleshooting issues here: What should I do if I cannot connect to my home network or the internet?
- Have you tried changing the wireless broadcast channel on the router to see if this will allow your device to connect? 
- Have you tried connecting to an alternate wireless network, such as a mobile hotspot, to see if your TV detects that network?
- Who is your ISP (internet service provider) and what make and model is your router?

With more detailed information, we will be able to assist you further.

Thanks,
Danny