More than a smart TV—a better TV. Learn more about using your Roku TV, locate help resources, and share your experience.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Level 7

my TV won’t let me do Apple Airplay

Every time I go to set up my apple airplay, the screen turns black and says “airplay” then it goes back to the screen I clicked on. I have tried to reset everything and it still won’t work. 

Tags (1)
Level 7

Re: my TV won’t let me do Apple Airplay

Same here. Roku Support any advice?

0 Kudos
Roku Employee
Roku Employee

Re: my TV won’t let me do Apple Airplay

@alexistomcal @lenafication

Thanks for the posts.

We would be more than happy to look into this issue for you. Can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing

Once we have this information, we will be able to investigate further.


Danny R.
Roku Forum Moderator
0 Kudos
Level 7

Re: my TV won’t let me do Apple Airplay


Hello Danny, thanks for looking into this. (ios new scan text is a godsend for this!)

Roku TV 7215X

Hisense model 55R6+

Serial number YN007E283673

Software version 10.0.0 • build 4209-39

Device ID  HWD8C7283673


Model: 7215X

- Roku TV

Serial number: YN007E283673 (HWD8C7283673)

Software version: 10.0.0 • build 4209-39


Please use issue ID 73-453-442 to report the current issue,

0 Kudos