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alexistomcal
Level 7

my TV won’t let me do Apple Airplay

Every time I go to set up my apple airplay, the screen turns black and says “airplay” then it goes back to the screen I clicked on. I have tried to reset everything and it still won’t work. 

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3 REPLIES 3
lenafication
Level 7

Re: my TV won’t let me do Apple Airplay

Same here. Roku Support any advice?

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RokuDanny-R
Roku Employee
Roku Employee

Re: my TV won’t let me do Apple Airplay

@alexistomcal @lenafication

Thanks for the posts.

We would be more than happy to look into this issue for you. Can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing

Once we have this information, we will be able to investigate further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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lenafication
Level 7

Re: my TV won’t let me do Apple Airplay

 

Hello Danny, thanks for looking into this. (ios new scan text is a godsend for this!)

Roku TV 7215X

Hisense model 55R6+

Serial number YN007E283673

Software version 10.0.0 • build 4209-39

Device ID  HWD8C7283673

 

Model: 7215X

- Roku TV

Serial number: YN007E283673 (HWD8C7283673)

Software version: 10.0.0 • build 4209-39

Timestamp:2021-11-11T21:22:40Z

Please use issue ID 73-453-442 to report the current issue,

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