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Atomy_Honolulu
Reel Rookie

iOS devices not detecting Roku, unable to AirPlay

I have a 50” HiSense tv (model 50R6+, G184238) running Roku 7240x (version 10.0.0 build 4209-39).  None of my devices detect the tv. All devices and tv are connected to the same wifi. I have restarted the TV, devices, modem and router several times and it is still not working. Screen mirroring mode has always allow selected. There are no devices blocked. Apple airplay is on. Why is it still not working?

10 REPLIES 10
Sherryo717
Binge Watcher

Re: iOS devices not detecting Roku, unable to AirPlay

Following, i have same problem, 

0 Kudos
RokuDanny-R
Retired Moderator

Re: iOS devices not detecting Roku, unable to AirPlay

Hi,

Thanks for the posts.

For clarification, do you see Airplay and Homekit in Settings?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Community Moderator
Atomy_Honolulu
Reel Rookie

Re: iOS devices not detecting Roku, unable to AirPlay

Yes, I do have AirPlay and HomeKit in settings. AirPlay is on, require code is on First Time Only.

AirPlay Version 3.2.0.13

App Version 24.68.0

App Engine 9.0.0 (roku4-8R126)

Streaming Engine 2.15.18

RokuDanny-R
Retired Moderator

Re: iOS devices not detecting Roku, unable to AirPlay

@Atomy_Honolulu

Thanks for the follow up and providing me with your information.

I have passed along your information to our Support team. They will follow up and assist you.

 

Thanks,
Danny

Danny R.
Roku Community Moderator
Anonymous
Not applicable

AirPlay Not Working on Supported TV

I have a Hisense Roku TV with OS 10.0 and the Apple AirPlay and HomeKit option is available on the TV and AirPlay is turned on. I've made sure that my devices and the TV are on the same network but none of my devices show the Roku TV as an option for AirPlay. I've restarted the TV and my devices and have turned AirPlay off and on several times. 

0 Kudos
RokuDanny-R
Retired Moderator

Re: AirPlay Not Working on Supported TV

@Anonymous

Thanks for the post.

Can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-steps to reproduce the issue you are seeing

Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.


Thanks,
Danny

Danny R.
Roku Community Moderator
Sherryo717
Binge Watcher

Re: iOS devices not detecting Roku, unable to AirPlay

Following ..as i have the same problem

0 Kudos
Atomy_Honolulu
Reel Rookie

Re: AirPlay Not Working on Supported TV

It is a

Hisense model 50R6+

ROKU TV 7240X

SN YN004X719740

DEVICE ID N8D8C4719740

SOFTWARE VERSION 10.0.0 build 4209-39

0 Kudos
Eliane
Newbie

Re: iOS devices not detecting Roku, unable to AirPlay

I have the same problem. Same Tv model. Can you help me?

0 Kudos
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