Hi Danny. @RokuDanny-R Thank you for responding.
Please let me point out to you some facts most of which was first related in my original post:
- The Roku is hard wired attached, via CAT6e patch cable, to my router. The router is a state-of-the-art 2GB Google Fiber supplied router (google insists on providing their router to ensure a high capacity router capable of supporting their 2GB service. During the event in question the Roku reported download speeds of 87 Mbps.
- I was able to flawlessly play the same stream, at the same time, on my PC which was wifi connected to the same router.
- The Roku, on its own with no actions by me, froze, crashed, and restarted itself during the stream. I had to navigate back to the stream to get it going again.
- The router is rebooted once a week. If it was the problem then the PC stream would have had problems as well.
Respectfully, your response supports my assertion that Roku provides zero support to solve Roku responsible problems. Despite being provided ample evidence that Roku is the problem, you deny there is a problem with a response that ignores the facts first provided to you and just posts general problem solving techniques.
I suspect Roku will blame everything on the Paramount+ app. This is a convenient business structure to have two parties so that each can blame the other and provide no further assistance to a customer. I reject this view. Roku is responsible for the quality of all apps on the Roku. At the very least Roku should provided robust error trapping and reporting: A Roku should never freeze up or have trouble without reporting to the user detailed error information that informs the customer exactly why the error has happened. This may need to be done in a post-recovery message or log. You don't do it however because you don't want to identify the problem because then it would have to be fixed. You don't want to do that to your partner or yourself. You want to be able to produce poor quality systems with no accountability.
My biggest problem is Roku selling, and collecting subscription payments for, a device while washing your hands of it actually working as advertised.