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miguelg
Level 7

cable attached to Optical input on Roku soundbar keeps falling out

I have recently noticed that my optical cable easily falls out of my roku soundbar.  It seems like a small little piece of metal that hold the cable in place is bent.  Is there any way of fixing this? I've never had any problems with any other optical devices before.  Is this a design flaw with this device?   

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3 REPLIES 3\
RokuDanny-R
Roku Employee
Roku Employee

Re: cable attached to Optical input on Roku soundbar keeps falling out

@miguelg

Thanks for the post.

Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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miguelg
Level 7

Re: cable attached to Optical input on Roku soundbar keeps falling out

Hi

My serial number is YL00C4566527.  I can’t tell if those are zero’s or the letter O.

 

Thank you

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RokuKariza-D
Roku Employee
Roku Employee

Re: cable attached to Optical input on Roku soundbar keeps falling out

@miguelg

Appreciate the response.

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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