Discussions

[moltoparticolar]

Trying to use Airplay to stream videos from iPad to TCL Roku TV.  iPad shows TV as option, and I can select it.  On TV, I get the Airplay screen, but no video.  iPad then shows message about MPEG4 format not able to stream to this TV.  YouTube videos stream fine.  Any reason why MPEG4 videos won't stream via airplay to Roku TV?  What formats are OK?  Thank you

[RokuDanny-R]

@moltoparticolar 

Thanks for the post.

Can you please provide us the following information:
-Roku TV brand and model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-can you provide us with a piece of content or sample that you are experiencing this issue with

Please keep us posted.

Thanks,
Danny

[moltoparticolar]

I tried 2 different TVs, one with Roku built in, and one with Roku Stick.  Neither can airplay my videos or movies on my computer, but both can play other videos like YouTube.  When I try, I can see the option of choosing the Roku device, and I see the Airplay screen on my TV, but that's it - it's just the settings option, and Airplay is turned on - but no movie.  I tried attaching a small video, and even the Get Info screen from a movie, but I couldn't attach it to this message.  A sample video or movie shows format as MPEG-4, with Codecs AAC, H.264.  Thank you very much.  

Roku TV:  TCL 65S517;  Roku 7119X

SN: YSOOE6507485

Device ID: FU285E507485

Software: 9.4.0; 4190-30.

------------------------------------

Roku Stick:  3810X

SN:  YHOOHX332210

Device ID: 21308H332210

Software: 9.4.0; 4190-50

------------------------------------------------

[RokuDanny-R]

@moltoparticolar 

Thanks for the information.

I have passed along your information to the appropriate team to investigate further.

In addition, I have sent you a PM requesting a sample of content that you are experiencing an issue playing. I will assist you further from there.

Thanks,
Danny

[wjcurran]

I have the same issue: the roku TV is th TCL 95R635 and I'm running Mac OS 10.15.7

[RokuDanny-R]

@wjcurran 

Thanks for the post.

If you are experiencing the same issue, please provide us with the information that I have requested in my previous post.

Thanks,
Danny

[kdrey]

I am having same problem. I start video and it appears for a split second. It disappears and the “AirPlay” screen. I can watch YouTube videos but no movies downloaded etc.

[RokuDanny-R]

@kdrey

Thanks for the post.

Can you please provide specific information about the issue you are experiencing? What Roku device are you using? Can you please provide the steps to reproduce the issue as well as provide screenshots of what you are seeing so we can better understand the issue?

Please keep us posted.

Thanks,
Danny