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UISWRONG
Channel Surfer
4 weeks ago

Zipcode 29572 HCL Guide Incorrect

How do I get my live TV guide updated to show the correct channels? Many items show no information at all and others are inaccurate. 

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7 REPLIES 7
RokuJohnB
Community Moderator
Community Moderator
4 weeks ago

Re: Zipcode 29572 HCL Guide Incorrect

Hi @UISWRONG,

Greetings from the Roku Community!

We want to investigate further this problem you had with the live TV guide, as it does not show the correct channels.

Can you please provide the following information below?

  • When did the issue start?
  • Could you share with us a photo or video clip?
  • What troubleshooting steps have you taken so far?

We look forward to hearing from you soon and gathering your details.

Thanks,
The Roku Community Team

John
Roku Community Moderator
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UISWRONG
Channel Surfer
4 weeks ago

Re: Zipcode 29572 HCL Guide Incorrect

Screenshot_20250301_135641_Adobe Acrobat.jpg

 

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UISWRONG
Channel Surfer
4 weeks ago

Re: Zipcode 29572 HCL Guide Incorrect

We moved in 12-31-2024 and the guide has been off since then.

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UISWRONG
Channel Surfer
4 weeks ago

Re: Zipcode 29572 HCL Guide Incorrect

20250301_140625.jpg

 

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UISWRONG
Channel Surfer
4 weeks ago

Re: Zipcode 29572 HCL Guide Incorrect

20250301_140615.jpg

 

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UISWRONG
Channel Surfer
4 weeks ago

Re: Zipcode 29572 HCL Guide Incorrect

This is the most current channel lineup. The one I posted earlier is older and not as accurate. 

Screenshot_20250301_140957_Adobe Acrobat.jpg

 

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UISWRONG
Channel Surfer
4 weeks ago

Re: Zipcode 29572 HCL Guide Incorrect

I uploaded a YouTube video of my full channel guide on my Roku TV.

https://youtube.com/shorts/UPTEG9K1hHg?si=MZsIgJkg6usBn3mS 

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