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lovely369
Level 7

YouTube Network Error on Roku TV

I can’t use the youtube app because it says “ Please reconnect to the internet”. I’ve tried everything... I really don’t want to return the TV,.
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Community Manager
Community Manager

Re: YouTube Network Error on Roku TV

Thanks for the note. Are other channels working correctly on your TV? Have you contacted YouTube TV support yet to report the issue and request additional assistance? 

I'd recommend removing the channel from the Roku home screen, restarting your TV from Settings>System>Power>System restart, then adding the channel back once more. You might also try disconnecting the power to both your wireless router/modem for a couple minutes, then plug them back in to fully reboot them. Go back to Settings>Network>Wireless>Set up connection and enter your network details again. Then try to stream once more. 

If those steps aren't clearing up the issue, and other channels continue to work normally, you'll want to follow up with YouTube support to report the issue in their channel and request additional assistance. You can reach YouTube TV support here: https://support.google.com/youtubetv/?hl=en#topic=7071745

You can also reach out to your TV manufacturer for more help. You can locate their contact information here: https://community.roku.com/t5/Manufacturer-Support-Warranty-Resources/Contacting-Support-for-Your-Ro...

 

Thanks,

Tanner

Tanner D.
Roku Community Manager
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