Discussions

Premium audio. Made simple.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Nat05
Level 9

Re: Wireless speakers keep disconnecting and reconnecting

home screen should have Recents, Or, Continue Watching.

0 Kudos
JohnF1010
Level 7

Re: Wireless speakers keep disconnecting and reconnecting

This just started for me yesterday after I installed the voice remote. I can’t use 5G network. The speakers have been working fine for a few months and suddenly this keeps happening. 

Please help

0 Kudos
RokuDanny-R
Roku Employee
Roku Employee

Re: Wireless speakers keep disconnecting and reconnecting

@JohnF1010 

Thanks for the post.

We would recommend taking a look at the troubleshooting steps provided by our Support page here: How do I resolve issues pairing my Roku® wireless speakers?

If you are still unable to resolve the issue, please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos
JohnF1010
Level 7

Re: Wireless speakers keep disconnecting and reconnecting

A94F5EDF-071F-4071-93E1-B8B27165FD60.png

 

5FDAC00E-DCDA-4FDD-BEE5-84BE81DA009A.png

I checked all the required settings. I was also told I need to change my router settings. Personally none of my other sound systems work this way. I’m very disappointed. I don’t have a 5G option for my WiFi. I am on DSL. I changing my WiFi will slow down my systems because it I’d DSL. 

0 Kudos
RokuDanny-R
Roku Employee
Roku Employee

Re: Wireless speakers keep disconnecting and reconnecting

@JohnF1010 

Thanks for the information.

I have passed it along to our Support team. They will follow up and assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos
JeffNella
Level 7

Re: Wireless speakers keep disconnecting and reconnecting

Same issue here. If I knew how to log into my wireless router I would try this, but I don’t know how. This product should be able to thwart the revolving channel issue. 

0 Kudos