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peter_555
Level 7

Wireless speakers & subwoofer not updating

I have a Roku Soundbar on 10.0.0 build 4192-95. I had wireless speakers and subwoofer connected to it. In the last couple of days, they are no longer working. I tried pairing them but it always fail during updating. I did everything: restart, reset, move them closer, etc. None of them work. The speakers and subwoofer just won’t connect to the soundbar. Any other suggestions out there? Or, Is it time to give up on Roku audio products? Which other brands that are reasonably priced should I consider? Preferably one that works well with my  TCL Roku TV. Thanks. 

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2 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: Wireless speakers & subwoofer not updating

@peter_555

Thanks for the post.

Can you please provide us the following information:
-Roku device model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
-steps to reproduce the issue you are seeing
-when did you start seeing this issue

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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peter_555
Level 7

Re: Wireless speakers & subwoofer not updating

Hi Danny,

 

my Roku Soundbar 9101X:

serial no YL002R386346

device is R65082387346

software version 10.0.0 build 4195-95

The wireless speakers and subwoofer were connected to the soundbar last week. During last weekend, they were no longer connected. When I tried to connect them, it stuck at software updating. 

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