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RobinsonLa
Level 7

Will not connect to internet

Why now, I cannot connect to wifi. There is no networks listed. Nothing. WHY? 

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1 REPLY 1\
RokuKariza-D
Roku Employee
Roku Employee

Re: Will not connect to internet

Hey @RobinsonLa

Thanks for posting here in the Community.

If you are getting an error code or message, refer to this link for common Roku error codes and their recommended actions: What should I do if I cannot connect to my home network or the internet?

Furthermore, if the affected device is either a Roku Express or Roku Premiere, please note that they are only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. Ensure that your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to. You can check your device model by navigating to Settings > System > About or underneath the player itself.

Please keep us updated!

All the best,
Kariza

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