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KayC1345
Level 7
‎03-26-2020 10:58 AM

Wifi connection

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My tv disconnected from the internet suddenly, and we dont have a physical remote, only the app.  Due to the tv not being connected to the wifi we csnt use the app remote.  How can i reconnect my roku tv to wifi without the physical remote ?

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RokuTannerD
Level 19
‎03-26-2020 04:31 PM

Re: Wifi connection

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@KayC1345  Thanks for reaching out. In order to enter new wireless network details, or reconnect to your network from the Settings menu (in order to use the Roku mobile app), you will need a physical remote. You can contact your Roku TV manufacturer directly for a replacement remote, or pick one up in our Accessories site here: https://www.roku.com/products/accessories/roku-tv

 

Thanks,

Tanner

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RokuTannerD
Level 19
‎03-26-2020 04:31 PM

Re: Wifi connection

Jump to solution

@KayC1345  Thanks for reaching out. In order to enter new wireless network details, or reconnect to your network from the Settings menu (in order to use the Roku mobile app), you will need a physical remote. You can contact your Roku TV manufacturer directly for a replacement remote, or pick one up in our Accessories site here: https://www.roku.com/products/accessories/roku-tv

 

Thanks,

Tanner

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