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kylieasam
Level 7

Wifi Setup and Soundbar

Hi I need help with my wifi setup and my soundbar. The soundbar has a red light on the front and my tv connects to the wifi and then after 4 seconds, it unconnects even though it says the signal strength is excellent 

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RokuMary-F
Roku Employee
Roku Employee

Re: How to I talk to a human at roku support???

Hi @kylieasam,

Thanks for letting us know about the wireless network issue that you are experiencing. 

Please follow the steps here to get up and streaming: What should I do if I cannot connect to my home ... - Roku 

We also recommend rebooting both your wireless router and your Roku device.
I'd also recommend trying to connect your device to an alternate network, such as a mobile hotspot.
Keep us posted with what you find out

Thanks,

Mary

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