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Li2
Level 8

Why’s isn’t Apple TV not supported by all Roku tvs

I am really confused as to why I can’t used Apple TV plus on my Roku tv (5213X). I understand that it’s not supported for some reason, but there has to be a clear reason why. Will it eventually happen or should I just return the tv. I can’t even screen mirror to the tv or use my phone as a remote.
7 REPLIES 7\
Tivoburkee
Community Streaming Expert

Re: Why’s isn’t Apple TV not supported by all Roku tvs

Did your roku tv upgrade to 9.2 yet? Or have own another roku on the same account with 9.2? If no to each that's the reason, for at least newer to model.

Edmund
Roku Community Streaming Expert

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atc98092
Community Streaming Expert

Re: Why’s isn’t Apple TV not supported by all Roku tvs

As mentioned, we believe you have to have 9.2 for that channel. But as to what devices are supported for Apple TV, you have to ask Apple why they are only supporting some devices. Roku has no control over that decision. Every channel developer has control over what model Roku it will work with, as well as the geographical locations that are supported. 

Dan

Roku Community Streaming Expert

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Li2
Level 8

Re: Why’s isn’t Apple TV not supported by all Roku tvs

Thanks for the response, however I returned the tv this morning.
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Li2
Level 8

Re: Why’s isn’t Apple TV not supported by all Roku tvs

It wouldn’t update past 9.1, so I returned thanks though
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RokuDanny-R
Roku Employee
Roku Employee

Re: Why’s isn’t Apple TV not supported by all Roku tvs

[post moved to appropriate board]

Hi,

Thanks for letting us know about the issue that you are experiencing.

Please be aware that Roku TV models are expected to receive the 9.2 update in phases over the coming months.

You can see more information in our blog post here or reach out to Apple support for more information. 


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Bob_in_Cali
Level 9

Re: Why’s isn’t Apple TV not supported by all Roku tvs

It's outrageous. I just bought a new iphone 12. It comes with one year of free Apple Tv Plus. I have to watch on my 15' Chromebook because my 4 year old Sharp Roku Tv is not supported! Thanks for nothing! It's not in the channelstore, & when I look up the code in settings, yup, not supported.

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Tivoburkee
Community Streaming Expert

Re: Why’s isn’t Apple TV not supported by all Roku tvs

That's all on Apple, they pick which roku models will get their app. I have three Roku tv's, the oldest an Insignia doesn't have Apple tv app. Where the Hisense and TCL do. Get a cheap roku stand alone roku, attached it to the Sharp Roku tv. It will have the apple tv app, and you'll have access to the year of apple tv+. Check prime days for bargains oin roku's. 

Edmund
Roku Community Streaming Expert

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