Discussions

[jeffz]

Danny:

Thanks for your response.. when would you say is a reasonable time frame for Tech Support to reach out to those of us having this issue.  It's seems very vague at this point, so a target date would be nice to know.

thanks again for you time.

jeffz

[AndiHami]

We have this issue with ours as well and we’ve never had to turn up the volume even halfway. It started crackling and buzzing off and on. Shortly thereafter, it would occasionally muffle the people talking. Now we have almost constant crackling and buzzing with the speakers and the muffling is starting to get worse. We’ve had the soundbar for only 7 months so I really hope there is a fix for this. 

[RokuDanny-R]

@AndiHami

Thanks for the post.

Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

Thanks,
Danny

[drjoelpacheco]

@RokuDanny-R will we ever get an answer, everyday someone new joins this thread, and the only we thing we get is you or someone asking for the serial number, every single one of us has been asked for the same thing for quite a few weeks, and it seems that no one has gotten an answer, what's happening? How can we not feel deceived with these devices and tech support? Roku Streambar 

[jeffz]

I did get an email from tech support and talked to them.. They had me do a factory reset on the Streambar and re-register it on Roku.  That did not fix the issue and Tech Support ended up sending me a new Streambar.. So far so good on the new Streambar, we shall see what happens going forward,, I'll try to keep the thread updated with my status.

[AmyRo]

I just got an email from Tech Support as well, with the same recommendation (factory reset) and lack of results (no change in the buzzing). Awaiting a reply for the next steps, but based on your experience, am expecting that my soundbar will be replaced as well. Hopefully soon...

[AndiHami]

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@RokuDanny-R wrote:

@AndiHami

Thanks for the post.

Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

Thanks,
Danny

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Serial number is YL00AH490650

Thank you for the help.

Andrea

[RokuDanny-R]

@AndiHami

Thanks for the follow up.

I have passed along your information to our Support team. They will follow up and assist you.

Thanks,
Danny

[drjoelpacheco]

Well we’re in June now and still no answer, should I consider my plea discarded Roku? By the way, sound’s gotten worse.

 What a waste. Roku Streambar 👎🏻

[RokuDanny-R]

@drjoelpacheco

Thanks for the post.

It looks like our Support team has reached out to assist you with your issue. We would recommend continuing to work with them moving forward as they would best be able to assist you.

Thanks,
Danny