Discussions

[RokuDanny-R]

@jeffz

Thanks for the post.

Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

Thanks,
Danny

[jeffz]

Danny:

Model 9102R 

SN       YL00CN705623

I've been doing that workaround of plugging/un-plugging - which seems to work sometimes. I'm hoping for a software update at some point to alleviate the issue as it seems to be a known issue.  I purchased from Best Buy a while back. 

Thanks for you help.

[RokuDanny-R]

Hi,

Thanks for reaching out and providing me with your information.

I have passed along your information to our Support team. They will follow up and assist you.

Thanks,
Danny

[jeffz]

Danny:

FYI

Haven't heard anything as of yet..

[drjoelpacheco]

It's been a long time, don't you think? Why do you think it's getting this long to get an answer?

[jeffz]

It's obvious that it's a software issue and a known issue.. Roku hopefully will be  more forthcoming soon.  One can only try to keep the thread alive and hope for the best.  This is customer service/response issue, especially if you haven't heard from anyone after a couple of weeks..  

[jeffz]

Has anyone heard anything from Tech Support on how to resolve this issue.. Just curious.

[drjoelpacheco]

Not a single word from tech support, and that appears to be the case for everyone here, and the problem remains.

[jeffz]

I highly suggest that everyone on this thread send RokuDanny-R a private message to try to elevate this issue to Tech Support for a resolution to this issue.

[RokuDanny-R]

@drjoelpacheco @jeffz

Thanks for the posts.

I have passed along your concerns to our Support team. They will follow up and assist you.

Thanks,
Danny