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monica2979
Newbie

streambar static and crackling noise

My Streambar has static and crackling noises.   It sounds awful!   The TV speakers are fine and they sound better than the Streambar. 

There is no direct email for Roku technical support, only this forum.    

Can someone help resolve this problem? 

Thanks.

 

0 Kudos
RokuKariza-D
Roku Guru

Re: streambar static and crackling noise

Hello @monica2979

Thanks for reaching out!

Please reply here with the serial number of your Roku Streambar. It can be found in Settings > System > About

Once we have the information needed, we'll be able to forward it to our support team for further assistance.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Reagan
Newbie

Re: Roku Streambar Distorted Sound

Our new ROKU Streambar that just arrived today is doing the same thing.  
When the TV volume is turned all the way down and the ROKU volume is placed on high in settings, there's no delay distortion heard between the TV and ROKU speaker.  If you use TV controller to increase volume then you definitely hear the delay distortion between the TV and ROKU.  On newer TV's there's an option to turn TV speakers off.  If ROKU volume could be controlled with ROKU controller we believe that would correct the problem.

Disappointed.

0 Kudos
RokuKariza-D
Roku Guru

Re: Roku Streambar Distorted Sound

Hey @Reagan

Thanks for letting us know about the issue you're experiencing.

Check my post above then reply here with the information I asked for. I'll be able to further assist you from there.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
0 Kudos

My roku sound bar static sound???

Hello, I’ve had my sound for less then a year and I think the right side of my rocky sound bar is blown out and sounds like static I love This sound bar but is there anyway I could get it repaired? 

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RokuKariza-D
Roku Guru

Re: My roku sound bar static sound???

Hi @Ryrythegemini

Thanks for reaching out. 

Please check my post above so I can assist you further.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
0 Kudos

Re: streambar static and crackling noise

Hello @RokuKariza-D ,

I am having these exact same issues. I've tried everything on several of these strings. I believe the speakers are blown.  I just bought it in mid April. Please help!

Model 9102R - Streambar

Serial number - YL008R867330

Software version - 10.0.0 Build 4209-95

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RokuKariza-D
Roku Guru

Re: streambar static and crackling noise

@Ford4ever16

Thanks for reaching out!

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
0 Kudos

Re: streambar static and crackling noise

I'm having the same issue, just purchased in March.

Serial Number YL0035832353

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Jahonnay
Newbie

Re: streambar static and crackling noise

Hi,

My streambar is also having the same issue.

SN: YL00EG073174

please could someone get in touch with me about this. 

 

EDIT: Have returned the item now as I havent had any contact from customer support.