Discussions

[RJ7]

Yes indeed I tried to get two sticks as replacement but they said no because it would be an upgrade even tho it be less than my my original purchase 🤔

[RokuDanny-R]

@Al47 @RJ7
Thanks for the post.

Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

Thanks,
Danny

[JonathanMurray]

Sure, here it is again: 

Ser#YL005L282626

[Ad0640]

Just wanted to say that my Roku Streambar was having problems with the sound. It was crackling and it sounded staticky. I contacted Roku and they replaced it. Thank you!! The replacement sounds way better

[RokuDanny-R]

@JonathanMurray

Thanks for the follow up.

I have passed along your concerns to our Support team to assist you further.

Thanks,
Danny

[JonathanMurray]

That's what you said a few weeks back. Did you mean it this time?

Thanks. 

[Tbanfie]

I am having the same problem, I recently received my streambar for Father's Day. I have tried all the recommended steps. My Model # 9102RW serial #YL00A2724051.

Could you please provide me with some assistance. Thanks. 

[RokuMary-F]

Hi @Tbanfie,

Thanks for reaching out and providing me with your information.
I have passed along your information to our Support team. They will follow up and assist you.

We appreciate your patience for the time being!

Regards,
Mary

[JonathanMurray]

Thank you Danny, et.al.  Replacement received, setting it up now. Hoping for the best! 

[sianniC]

I am having the same problem, I also followed the steps below.

I just purchased this last month