Discussions

[Clankeye18]

@RokuDanny-R 

I provided my information a couple of posts above, but no one responded.

Roku Streambar

Model 9120R

Serial Number: YL003E605460

Software 10.0.0. Build 4209-95

Any help you could provide in helping me proceed would be appreciated. Thank you.

[Allen_b66]

I’m having the same issue with the bass crackling like a blown speaker.

Model# 9102RW

S/N YL001A490005

Thanks for any help!

[RokuKariza-D]

@Clankeye18 @Allen_b66

Thanks for providing us your information.

I have passed them along to our support team to assist you further. I'd recommend keeping an eye on your email since they'll be reaching you out from there.

Your patience and understanding are greatly appreciated.

All the best,
Kariza

[erolybird]

I also have a similar issue with crackling, especially when the sound has some bass in it. Tried all different settings, including factory reset.  I also have a problem with the sound being muffled, then it goes to normal.

Bought it in April, seemed to work for a while, then the above problems started.

Serial Number 2A10CE987777

Model - 9102X

[kjborton]

I am having the same buzzing/crackling issue when the audio has any bass on my recently bought Roku Streambar. I have tried a different HDMI cable and adjusted settings. Please connect me to Tech Support. 

M#: 9102X

S#: 2A1112992366

[Kaniv]

I'm having the same issue with my Roku. It was fine 2 days ago, all of a sudden it is not. I watch primarily cooking shows on Discovery+, so I don't know what blew out the speakers.

Model: 9102X

SN: 2A10A1824854

[RLHa]

Has anyone actually gotten a response from Roku support or are the moderators just collecting information and forwarding in for false hope? This is the 2nd thread I've seen with the same people apologizing and collecting information. But has anyone actually gotten this issue fixed?

[Clankeye18]

I did receive a response from one of the ROKU moderators here. They said they had my passed my information along to tech support. A few days later I received a phone call, and was told a new Soundbar was being sent to me. And I received and set up that Soundbar today. It does sound better, and of course Imhopemit stays that way. My thanks to ROKU for responding and taking action on my problem. I am impressed by the follow through. 

[shomesteadx]

Super serious question…has ANYONE received any working solution to this issue with the cracking blown out speaker sounds? I just read through 12 pages and got NOTHING lol. 

[Kaniv]

It seems like you need to add yourself to these, and hope a mod connects you to support. Then they replace it if it's under the mfr warranty.

Otherwise, I got nothing.