Discussions

[RokuDanny-R]

@coucoui6

Thanks for the post and providing your device information.

I have passed along your information to our Support team. They will follow up and assist you.

Thanks,
Danny

[oserere]

@RokuDanny-R 

The crackling issue has also been happening to me. I've reset and followed all the other steps in this discussion and the issue still persists. The solution of turning the bass off isn't good enough for me as the audio sounds very flat when I do that, and that's not what I paid for.

Model: 9102EU Roku Streambar 

Serial Number: YL0049723370

Software version: 10.0.0 Build 4209-95

[RokuKariza-D]

Hi @oserere

Thanks for bringing this to our attention.

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

All the best,
Kariza

[JSmith13]

I am having the same issue as everyone else with my streambar. I’ve literally tried everything suggested and nothing has worked. I wish I would have done more research on this product before purchasing. 

My Model number is 9102R

Serial Number is YL00GP268469

[RokuKariza-D]

Hey @JSmith13

We're sorry for the experience – this is not what we aim for.

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

Your patience and understanding are greatly appreciated.

All the best,
Kariza

[Gonzo9]

Same thing is happening to my soundbar not even a year old.

Model # 9102R Roku Streambar

Serial # YL008L662524

[RokuKariza-D]

Hi @Gonzo9

Thanks for providing us your device information.

I have passed it along to our support team. Keep an eye on your email as they'll be assisting you from there.

All the best,
Kariza

[kingsfanbalt]

Hello Roku support,

I too am having issues with my sound bar crackling. I've tried all of the methods mentioned on this thread and nothing works. Disappointed because before the crackling I loved the sound bar. Please have a technician contact me.

Here is the relevant info:

Model 9102RW

Serial Number: YL00165844111

Software Version 10.0.0 - Build 4209-95

Thanks!

[RokuKariza-D]

Hey @kingsfanbalt

Thanks for the post.

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

All the best,
Kariza

[BloodBrother80]

I also have this issue.  With so many experiencing the same I'm concerned this is a manufacturing defect??

Started a few weeks after purchase.  Everything seemed to be working great for a while then started noticing crackling and a slight buzz during any sound with more bass. 

Unplugged power for a day and retry, no change.
Switched wall plugs and new power bar. no change. 
Switched HDMI ports, no change.
Switched HDMI cable, no change. 
Turned off Bass which has a noticeable improvement but still when anyone with a very low voice speaks or explosion happen in movies you can still hear cracks/pops. 

MN - 9102CA - Roku Streambar
SN - YL008A769770