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WillStreamz
Level 7
‎07-19-2021 09:32 PM

Re: Soundbar crackling and buzzing

Same issue. Background static and crackling. Purchased my streambar in January from Amazon. I've done a factory reset, tried a different HDMI cable, uninstalled and reinstalled apps and nothing has fixed the problem.

Model 9102R

SN 2A109F682894

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DonnyBravo
Level 7
‎07-20-2021 06:07 AM

Re: Soundbar crackling and buzzing

I'm also having the same issues......static and crackling coming from my soundbar. I tried the workaround and still the issue persists.

Model# 9102RW

SN:YL00CL813336

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Sunshine21
Level 8
‎07-20-2021 09:38 PM

Re: Soundbar crackling and buzzing

Mine is doing the same crackling and buzzing on every channel 😭

 

model 9102R 

serial number YL003V565482 

Tags (2)
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WillStreamz
Level 7
‎07-20-2021 09:45 PM

Re: Soundbar crackling and buzzing

I chatted with roku support and they had me do a factory reset which did not help the issue so they are sending me the a new one. Could try that 

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Sunshine21
Level 8
‎07-20-2021 10:11 PM

Re: Soundbar crackling and buzzing

Thanks so much I just reached out. Fingers crossed 

RokuMary-F
Community Moderator
Community Moderator
‎07-21-2021 07:32 AM

Re: Soundbar crackling and buzzing

Hi @Sunshine21,

Thanks for posting in the Roku Community!

Our support team responded via email recently. Please check your email from our support team, they will be assisting you from there. 

We appreciate your patience with this matter.

Regards,
Mary

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RokuMary-F
Community Moderator
Community Moderator
‎07-21-2021 07:36 AM

Re: Soundbar crackling and buzzing

We appreciate your contact, @sianniC.

Can you please provide us with more specific information about the issue you are experiencing? Does the issue only occur on a specific channel or all channels on your Roku device? 

In addition, can you please provide the serial number/device ID on your Roku device? I'll be able to assist you further from there.

Please keep us posted.

Regards,
Mary

 

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Tbanfie
Level 7
‎07-21-2021 07:46 AM

Re: Soundbar crackling and buzzing

Hello, I am just wondering the status of a follow-up? It's been over a week and I haven't heard anything back yet. 

The issues haven't gone away, can I get some help please? Thanks. 

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RokuMary-F
Community Moderator
Community Moderator
‎07-21-2021 07:47 AM

Re: Soundbar crackling and buzzing

Hi @DonnyBravo,

Thanks for reaching out and providing me with your information.
I have passed along your information to our Support team. They will follow up and assist you.

Regards,
Mary

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RokuMary-F
Community Moderator
Community Moderator
‎07-21-2021 07:55 AM

Re: Soundbar crackling and buzzing

Hi @Tbanfie,

Thanks for keeping in touch and follow up.

Rest assured that I’ve escalated and created a follow-up to our specific Support team. Keep an eye on your email, a member of our Support team will be in contact.
We sincerely appreciate your patience and we are working on ways to better improve this process.
Thanks,
Mary

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