@Courtneyblair , if what I posted a couple posts above doesn't help, I'd return it. You shouldn't have a problem like this with a new tv. (I'd even return it if something did help. Could be a harbinger of things to come. Read the forum. Lot of people having a lot of problems that Roku never acknowledges as a problem.).
"People are often amazed at how much we’ve done with the number of engineers we’ve got." (Roku CEO Anthony Wood, Austin Statesman, Oct 4, 2019). "Amazed" is one way of putting it.
We are having the same problem but we don’t stream anything. We do record and I’d say most of the time this happens during a playback when you fast forward through commercials. Then you have no sound. We have gotten so tired of resetting this thing that we just turn it off and go to the other TV, which is a much better TV.
We've had this occurring over the course of multiple software updates and have tried numerous resets and restarts. Typically occurs when we're starting a new show (the first show after powering on for the first time is usually OK) and is resolved by turning unit and TV off and back on using the power button on the Roku remote. Roku Ultra 4660RW, Software version 10.0.0. build 4195-46. Philips TV model 39PFL2608/F7, software version PHL_0CEX_084_3. Have also swapped HDMI cables and HDMI ports on the TV. Noticed that the TV's HDMI sound setting was set to PCM, so I've changed the Roku's from Auto-Detect to PCM to see if that makes a difference.
i don’t know how to fix it. i have the same issues and nothing works.
Tv will work super super slow after working fine for a while, lose sound and picture but captions will continue going. speaker is fine. tv works. it’ll just do this after a day or two. only way to fix it is to unplug it because it won’t let me turn it off using the power button and then plug it back in. BUT it’s getting worse and worse. i’m at the point where i am unplugging it and plugging it back in for 20 minutes before it works again and it’s super slow. i already did a system restart twice in the last month and it still doesn’t work. this exact problem has happened with 3 of my roku tvs. they’re all different sized hisense•roku tv’s. what gives ? nothing i do works and i can’t keep buying new tvs. they just stop working after a month of having them. we don’t beat in the tv. we turn it in for a few hours a day and then turn it off at night. how am i supposed to fix this?
So after nine months it’s nice to know that roku doesn’t care that their customers aren’t getting the service they deserve. I said I was gonna do it and I did. I threw my roku away and purchased a fire stick and let me tell you BEST DECISION EVER. I will never own another roku device. I’m disgusted that roku cares so little about their customers concerns. Bye.
I have to reboot the system nearly every time I turn on the tv. It's very annoying especially if you want to jump into watching something immediately. There are so many complaints about sound, Roku needs to do something to remedy these problems. Very annoyed. Thinking of switching to another device.
Does this issue occur on a specific channel? If so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button). It not, can you provide us with a channel and content example that you see this issue occur with?
In addition, can you provide a tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times).
With more detailed information, we will be able to investigate further.