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More than a smart TV—a better TV. Learn more about using your Roku TV, locate help resources, and share your experience.
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RLB1
Level 8

Re: Why does my Roku TV keep losing sound?

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I purchased mine in March also. I was excited at first but disgusted with it now. 

shane67
Level 8

Re: Why does my Roku TV keep losing sound?

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This worked! I can't say yet if it's a long-term fix (restarting the computer and the modem also worked, but only temporarily), but it's working so far. Fingers crossed. Thanks!!!

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RLB1
Level 8

Re: Why does my Roku TV keep losing sound?

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I did a reset of audio/video. I hope this will fix it. Will post if it works in a few days

JJChronic
Level 7

Re: Why does my Roku TV keep losing sound?

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We have had this happen repeatedly.  Initially my husband did a reset, but we dont want to have to relogin to all our services every day or two.

As a temporary solution, we have founď changing the sound and volume modes can return it to normal.

It happens when changing from hdmi to avi, or from any of the channels(Netflix and prime) to avi.  Not from channels to hdmi.

Happygonatty
Level 8

Re: Why does my Roku TV keep losing sound?

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So now it’s 6/8/2020 and the same issue happened again. The only difference is NOW I can’t find the system restart option. The only option under Advanced System Settings is to:

1.Factory Reset TV audio/picture-by pressing the play/pause button 3 times.

2. Factory Reset everything-enter your pin and erase all your accounts, apps, everything from this tv 😢

 

I tried option 1 and it didn’t even work...😡

Happygonatty
Level 8

Re: Why does my Roku TV keep losing sound?

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It seems you’re a moderator of this forum, so I’m gonna let you know what we are all seeming to experience lately.

 

it seems like when you use streaming services (examples, Netflix, Hulu, etc) the volume will cut off after the one episode is done.

You were once able to restart the TV and it cleared it up.

Now today, 6/28/2020 that option is gone and you can only reset by pressing the play/pause button three times or factory reset everything and all your accounts are erased and you have to start all over.

This is a pain in the **bleep** if you have a LOT of streaming services already installed and you will now have to reinstall everything.

i don’t know if your tech support can perhaps relay this info to someone and maybe there’s a general fix for this. Maybe you guys can make a new update that fixes this.

RLB1
Level 8

Re: Why does my Roku TV keep losing sound?

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image.jpg

 

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RLB1
Level 8

Re: Why does my Roku TV keep losing sound?

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This is the audio/video option I’ve used. Did this on Friday and so far no problems. I think it is the type of tv. Not a very reliable brand. I was hoping the guy Danny who replied to Shane would tell us something. 

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Parris1Girl
Level 8

Re: Why does my Roku TV keep losing sound?

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System Restart is under settings, system, power then system restart. Hope this helps. 

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Parris1Girl
Level 8

Re: Why does my Roku TV keep losing sound?

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Do a system restart...it fixes the issue without wiping it. Under settings, click system, then power and then system restart.

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