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feng192
Newbie

Why does Roku crash with netflix please help.

I hot a hisense roku TV (okay, not the best, but it's what I could afford) and netflix crashes the TV. Hulu and Dusney + work amazingly, it's only netflix.

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RokuArjiemar
Community Moderator
Community Moderator

Re: Why does Roku crash with netflix please help.

Hi! @feng192,

Thank you for reaching out to the Roku Community!

What troubleshooting steps have you taken so far to resolve the issue?

Each channel (app) on the Roku platform is built and maintained by the channel provider itself. If you encounter an issue within a channel that isn't occurring in every other channel on your device, you'll want to contact the channel provider directly to report the issue and request additional support.

We recommend performing the below steps and seeing if you can resolve the issue:

1. Remove the channel from the Roku device.

2. Power cycle the Roku device by disconnecting it from the power cable and reconnecting the device back to power.

3. Re-add the channel back to the Roku device. 

Please keep us posted on what you find out and will be more than happy to continue assisting you further. We look forward to hearing back from you.

Thanks,

Arjiemar

Arjiemar
Roku Community Moderator
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