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Akil
Level 7

Westinghouse Roku tv model WR50UX4019 cannot be found on the support site for the manual usb update

i entered the correct tv model and serial number to download the system update on the site they provided but it keeps saying its a unknown model the model number is WR50UX4019. I really need help!!

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Tivoburkee
Community Streaming Expert

Re: Westinghouse Roku tv model WR50UX4019 cannot be found on the support site for the manual usb upd

Make sure in the model number you aren't putting O's instead of Zeroes.

Edmund
Roku Community Streaming Expert

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renojim
Community Streaming Expert

Re: Westinghouse Roku tv model WR50UX4019 cannot be found on the support site for the manual usb upd

It doesn't want the TV model number, it wants the Roku model number from Settings->System->About.

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