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Zelstark
Level 8

Weird sound after turning off tv

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I have the roku smart soundbar and it worked with my old sharp roku tv (not 4K, about 43”) just fine but with my new 65” 4K Vizio m656-g4 it works fine except occasionally when I turn the tv it makes this super loud noise, like if you put metal in a blender or something. I’ve replaced the hdmi cable, tried replacing power cords to the tv and roku, tried different power strips and plugged directly into the wall, and I tried resetting factory settings on both the tv and soundbar. Each time I try something it works fine for a week or two so I think it’s fixed then it happens again. The hdmi is plugged into the ARC port on the tv per instruction. I’m out of things to try, any advice would be appreciated! 

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Zelstark
Level 8

Re: Weird sound after turning off tv

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I think I just did a factory reset on both devices and made sure the tv is plugged into the wall, not a power strip. Hasn’t happened in over a year so hopefully it won’t come back. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Weird sound after turning off tv

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@Zelstark

Thanks for the post.

If you are still unable to resolve the issue, please send me a PM (private message) with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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mpgmcclary
Level 7

Re: Weird sound after turning off tv

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@RokuDanny-R I have this same problem. Can you help?

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Cyberian
Level 7

Re: Weird sound after turning off tv

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I just bought a bar and set it up and have this same problem :-( …

 

it starts about 10 seconds after I turn off the TV. I’m using a Vizio TV.

What is the solution?

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Ranyart1
Level 7

Re: Weird sound after turning off tv

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I also have this problem, perfectly described by the OP.  Any help appreciated 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Weird sound after turning off tv

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@Cyberian @Ranyart1

Thanks for the posts.

If you are unable to resolve the issue, can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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mpgmcclary
Level 7

Re: Weird sound after turning off tv

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Thank you, @RokuDanny-R !

My Streambar's serial number is YL006N947481 and it's connected to a Vizio TV.

I appreciate any help you can provide.

Mike

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Ranyart1
Level 7

Re: Weird sound after turning off tv

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Thank you @RokuDanny-R 

My Serial Number is YL0082252421

Connected to a Sony KD-43X7052

Merry Christmas & Happy New Year

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Monicav1972
Level 7

Re: Weird sound after turning off tv

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Did you ever get a response on how to fix this? I am having the same issue and also with a Vizio TV.

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Zelstark
Level 8

Re: Weird sound after turning off tv

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I think I just did a factory reset on both devices and made sure the tv is plugged into the wall, not a power strip. Hasn’t happened in over a year so hopefully it won’t come back. 

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