Roku setup

From linking a device to your account to adding channels, find Roku setup troubleshooting help and activation support from our community support forum.
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pmdesign
Reel Rookie

Re: “We can’t seem to reach you by email”

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Tried multiple times throughout the day and was unable to register. Mostly got this 'We cant seem to reach you by email' - but occasionally got 'activation error'

 

SN S00820DJ6WTW

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RokuDanny-R
Retired Moderator

Re: “We can’t seem to reach you by email”

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@pmdesign

Thanks for the post.

I have passed along the information to the appropriate team.


Thanks,
Danny

Danny R.
Roku Community Moderator
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pmdesign
Reel Rookie

Re: “We can’t seem to reach you by email”

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@RokuDanny-R 

Was able to get it registered this morning. Thanks!

Didn't do anything different on our end, just tried it again.

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Smizles
Reel Rookie

Re: “We can’t seem to reach you by email”

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Tried to activate today (5/14/21) @ 10:55am & 11:05am. It's a Roku Streaming Stick+, Device ID: 213086816474, SKU #: 3810R, Lot #: 2189047850.

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Smizles
Reel Rookie

Re: “We can’t seem to reach you by email”

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Danny,

I am still getting the "We can't seem to reach you by email" error as of 5/14/21 at 11:15am. It's a Roku Streaming Stick+, Device ID: 213086816474, SKU #: 3810R, Lot #: 2189047850. I really appreciate your help in advance because there appears to be no alternative method to activate this device (no code, no way to postpone connecting to the internet in the first step, etc.). This device isn't even useful for a paperweight until this issue gets resolved! 

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Hey79
Newbie

“We can’t seem to reach you by email.”

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I have used two different emails of mine with my account, I’ve restarted my tv multiple times it’s not my wifi. I don’t know what to do. I look stuff up and it’s just something similar that had been solved somehow like magic. 

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rocksy
Binge Watcher

Re: “We can’t seem to reach you by email”

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so this is still an ongoing problem? wasted money on a new roku tv because the one I bought last year kept shutting itself off. tried setting this new to my roku account which is valid talked to a support rep he said he will prioritize my problem and try to get it fixed, it sounded like it was the first he'd heard of it but obviously it's not. has anyone gotten theirs to work since last month or should I just pack it up and send it back?

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Re: Activation problem - “we can’t seem to reach you by email”

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What's going on with your product. Same 

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rocksy
Binge Watcher

Re: Activation problem - “we can’t seem to reach you by email”

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I found if I did a factory reset then do all the setup before putting in my internet it worked then

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Re: “We can’t seem to reach you by email”

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I’m getting error message?!? What do I do?!! 

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