Discussions

[Stephanie777]

We tv app has not worked in over 2 weeks. I’ve removed the app and reinstalled and still not working. Error message when trying to play an episode will say either: No content available or nothing to stream. Any advice would be appreciated. Thanks!

[RokuKariza-D]

Hi @Stephanie777

Thanks for reaching out here in the Community!

Did you restart your Roku device before re-installing the channel? That step is crucial when performing the troubleshooting. If you haven't tried the suggested order (remove > restart > re-install), we would recommend giving it a shot once again. We also suggest doing the restart from the Settings menu by navigating to Settings > System > System restart > Restart.

Let us know how it goes.

All the best,
Kariza

[Oneflyychick]

I'm having the same problem what's with the Wetv app? 

[RokuLianna]

Hi @Oneflyychick

Welcome to the Roku Community!

Does the issue only occur on WE TV or across other channels installed on your Roku device?

Could you tell us more about the issue you have about the concern you're running into?  How long has the issue existed? Have you tried removing the affected channel WE TV and then re-install again? If not, we suggest starting there. In some cases, removing the affected channel and then re-installing it may help. Restart your device before re-adding the channel back in to ensure the process is successful. We recommend doing this through the Settings menu by navigating to Settings > System > Power (If there is no Power submenu, proceed to the next step.) > System restart.

For detailed instructions, refer to this Support link for more information: How to resolve a channel playback issue | Official Roku Support.

Let us know if there's any difference after.

Warm Regards,
Lianna