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Level 7

Volume button won't turn up only goes down

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Roku TV 3 months old.  Volume button stuck.  Whether you push for volume to go up or down, it only goes down.  I have to keep going in an factory reset it.  Please help!  

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Roku Employee
Roku Employee

Re: Volume button won't turn up only goes down

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@mbungert 

Thanks for the inquiry.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. For a list of Roku TV manufacturers contact information, visit our Community post here: Contacting Support for Your Roku TV

You can also purchase a remote that is compatible with your Roku TV here: https://www.roku.com/products/accessories/roku-tv


Thanks,
Danny

Danny R.
Roku Forum Moderator

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Level 19

Re: Volume button won't turn up only goes down

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You can buy Roku tv IR remotes off of ebay for under $10. You can go to walmart or best buy ad buy wifi voice remote rc-al7r separately. Walmart also has grwat little universal remote that works great on roku tv's, its One-For-All urc-7935 streamer universal remote on sale for $16.88:P1010420 (800x600).jpg

 

Edmund
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Level 10

Re: Volume button won't turn up only goes down

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@mbungert wrote:

Roku TV 3 months old.  Volume button stuck.  Whether you push for volume to go up or down, it only goes down.  I have to keep going in an factory reset it.  Please help!  


If it is only 3 months old it should be under warranty.  Ask dealer of company for a replacement remote.  I had to get a replacement remote for a TCL Roku TV.  They were very prompt.

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Roku Employee
Roku Employee

Re: Volume button won't turn up only goes down

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@mbungert 

Thanks for the inquiry.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. For a list of Roku TV manufacturers contact information, visit our Community post here: Contacting Support for Your Roku TV

You can also purchase a remote that is compatible with your Roku TV here: https://www.roku.com/products/accessories/roku-tv


Thanks,
Danny

Danny R.
Roku Forum Moderator

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Level 7

Re: Volume button won't turn up only goes down

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So I contacted the ONN. Tv mfg.  This is the reply I received:

Hello Mary,

Thank you for contacting ON

Hello Mary,

Thank you for contacting ONN Remote Support.

We apologize, however while the names of our products are similar, we do not manufacture the ONN product you are inquiring about. ONN is a private label for Walmart and we are the manufacture for selected ONN products, such as the ONN universal remotes and ONN surge protectors. Unfortunately are unable to find a manufacturer responsible for this product 

ONN Remote Support.

Names are similar, they are exact AND mfg televisions!  What the !    

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