When changing channels or viewing the guide, the volume drops to inaudible level. It resumes to normal after 10 or 15 seconds. The problem coincided with the awful new streaming guide added to the OTA guide. Changing channels is also very slow. I called Curtis International (RCA) because their website is completely useless. I asked them to remove the latest forced update, and to leave my TV alone in the future. They said no, but emailed me a list of tasks I could undertake if I wanted some service:
Thank you for your call.
For us to serve you better, we will need the following information.
•A clear and readable picture of the bill of sale. Please note the bill of sale must show the following: ·Store Name and Address *except if purchased online ·Date of purchase ·Item description ·Unit Price ·Total amount paid
If you do not have the bill of sale, you may try contacting the dealer’s customer care departmentfor added support.
•A clear picture of the front of the unit (for TV’s a full frontal picture with the tv turned on is required)
•A clear picture of the rear of the unit (All edges must be visible)
•A clear and readable picture of the model # and serial # sticker (located on the back of the unit)
•A clear picture/video clip of the defect/issue
•And a Detailed explanation of the defect/issue
Also, kindly include filling out the information below: *must be a physical address