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Level 7

Vizio Soundbar Issue with TCL 5 Series TV

Having an issue with a new Roku 5 Series 55" and connecting to my Vizio sound bar using an optical cable.  I've called Visio and TCL and spent way too much time over the last day trying to sort this out.  The Vizio soundbar does not have an HDMI cable, so I'm using the optical cable connection from the soundbar directly to the TV.  I've confirmed that the soundbar works (it connects to Bluetooth) and is on the correct input setting for optical cable (the 7/8th lights on the side light panel).  There has to be something with the TCL settings because when I disable the TV speakers and follow the suggestions I've found so far on enabling PCM-Stereo, I get no sound.  I've tried all the different settings to no avail.  I'm at a loss and firmly believe it should not be this difficult to connect an audio source. 
FYI - No subwoofer or anything like that.  A simple soundbar. 

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5 Replies
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Level 19

Re: Vizio Soundbar Issue with TCL 5 Series TV

Thanks for the note here. 

Have you tested connecting the soundbar to a different model of TV to see if it works correctly? Have you also tried replacing the optical cable in use? Optical cables can be fragile, and if bent can become non-functional. 

Please try both of those options and let us know if you are still experiencing an issue. 


Thanks.
Tanner
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Highlighted

Re: Vizio Soundbar Issue with TCL 5 Series TV

Same issue. Nothing wrong with soundbar just won't work with my new role 40" tv. Taking it back
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Level 7

Re: Vizio Soundbar Issue with TCL 5 Series TV

I’m having the same issue. Just upgraded from a 50 inch Sharp Roku TV that controlled the volume on the sound bar. This TCL 5 series 65 inch will not no matter what audio settings are enabled. TCL can we get a solution please?

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Roku Employee
Roku Employee

Re: Vizio Soundbar Issue with TCL 5 Series TV

@Magicksice 

Thanks for the inquiry.

Have you tried contacting TCL support yet to inquire further? I'd suggest starting there to see what options or suggestions they can provide. 

You can reach them here: https://support.tclusa.com/televisions or 1-877-300-8837.

Please keep us posted.

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Vizio Soundbar Issue with TCL 5 Series TV

Did you even read op's post? He said he contacted Vizio and tcl. Typical reaponse.