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sooznd
Level 9

Virtual Surround Sound on Smart Sound Bar & Streambar with OS 10

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According to the description (below) on the OS 10 upgrade there is supposed to be a "Virtual Surround Sound setting".  I cannot find this setting, My system upgraded to 10.0 yesterday.  I have both a Smart soundbar (on my Sony Bravia) and a Streambar (on older Samsung).

How do I access the "virtual surround sound setting" ?  I do not see it in the sound settings on the Roku settings on either TV.

the settings are the same as in OS 9.4.

Virtual Surround Sound – If you have a Roku Smart Soundbar or Roku Streambar Pro, you’ll be able to enjoy a rich and immersive sound experience with the new Virtual Surround setting. This setting creates spacious sound that moves around the room for an enhanced audio experience. Access this new setting by pressing the * button on the Roku remote to access the sound settings menu, or find it in the audio menu within settings on your device.

 

Thanks for any help.

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2 Solutions

Accepted Solutions
RokuDanny-R
Roku Employee
Roku Employee

Re: Virtual Surround Sound on Smart Sound Bar & Streambar with OS 10

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@sooznd

Thanks for the follow up.

Please be aware that the virtual surround sound will not work if you have surround sound device attached the Roku soundbar as you will actually have surround sound and will have no need for virtual surround sound.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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sooznd
Level 9

Re: Virtual Surround Sound on Smart Sound Bar & Streambar with OS 10

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Thanks - makes total sense! No need for virtual when  it is real. LOL

View solution in original post

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RokuDanny-R
Roku Employee
Roku Employee

Re: Virtual Surround Sound on Smart Sound Bar & Streambar with OS 10

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@sooznd

Thanks for the post. We would be happy to look further into this for you. Please be aware the the Virtual Surround Sound will only be available on the Roku Streambar Pro.

Can you please provide us with more information regarding your devices:
-Roku device model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
-steps to reproduce the issue you are seeing
-are you connecting anything else to your soundbars (Roku TV wireless speakers)

Once I have this information, I'll be able to pass it along to the appropriate Roku team to investigate further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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sooznd
Level 9

Re: Virtual Surround Sound on Smart Sound Bar & Streambar with OS 10

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Roku states: "Virtual Surround Sound – If you have a Roku Smart Soundbar or Roku Streambar Pro, you’ll be able to enjoy a rich and immersive sound experience with the new Virtual Surround setting. This setting creates spacious sound that moves around the room for an enhanced audio experience. Access this new setting by pressing the * button on the Roku remote to access the sound settings menu, or find it in the audio menu within settings on your device.

I have the Roku smart soundbar
s/n = R65OA27588599
ID = TC2-R1031.
IT is updated to OS 10.0.

I also have the Roku subwoofer & wireless speakers paired to the soundbar

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RokuDanny-R
Roku Employee
Roku Employee

Re: Virtual Surround Sound on Smart Sound Bar & Streambar with OS 10

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@sooznd

Thanks for the follow up.

Please be aware that the virtual surround sound will not work if you have surround sound device attached the Roku soundbar as you will actually have surround sound and will have no need for virtual surround sound.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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sooznd
Level 9

Re: Virtual Surround Sound on Smart Sound Bar & Streambar with OS 10

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Thanks - makes total sense! No need for virtual when  it is real. LOL

View solution in original post

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Aromantic
Level 8

Re: Virtual Surround Sound on Smart Sound Bar & Streambar with OS 10

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I don't have this option either. I have nothing connected to my Streambar.

 

9102EU - Roku Streambar

YL00D9370555

2E107D37055

10.0.0 build 4209-95

 

Thanks

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RokuDanny-R
Roku Employee
Roku Employee

Re: Virtual Surround Sound on Smart Sound Bar & Streambar with OS 10

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@Aromantic

Thanks for the post.

I have passed along your information to our Support team who will reach out and assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Aromantic
Level 8

Re: Virtual Surround Sound on Smart Sound Bar & Streambar with OS 10

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@RokuDanny-R wrote:

@Aromantic

Thanks for the post.

I have passed along your information to our Support team who will reach out and assist you further.


Thanks,
Danny


Thanks


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Tivoburkee
Community Streaming Expert

Re: Virtual Surround Sound on Smart Sound Bar & Streambar with OS 10

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The small Roku streambar isn't supposed to have virtual surround, only large original Roku soundbar and the recently released large streambar pro. 

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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Aromantic
Level 8

Re: Virtual Surround Sound on Smart Sound Bar & Streambar with OS 10

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@Tivoburkee wrote:

The small Roku streambar isn't supposed to have virtual surround, only large original Roku soundbar and the recently released large streambar pro. 


Hi, thanks. Why is that? I haven't seen that specified anywhere.

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