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Level 7

Vidgo app does not work on my roku tv.

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I open up the Vidgo app on my Roku TV.  You see the channel list.  You click on a channel and click on watch live, it goes back to the channel list.  Vidgo says it is a Roku problem, not a Vidgo problem.

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Roku Employee
Roku Employee

Re: Vidgo app does not work on my roku tv.

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@dc9dog @dgj8313 

Thanks for the post.

For more information about that channel's features and functionality, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

Thanks,
Danny

Danny R.
Roku Forum Moderator

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6 Replies
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Level 7

Re: Vidgo app does not work on my roku tv.

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I'm having the exact same problem and so is my son on his Roku TV.  It all worked fine before the most recent outage.

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Roku Employee
Roku Employee

Re: Vidgo app does not work on my roku tv.

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@dc9dog @dgj8313 

Thanks for the post.

For more information about that channel's features and functionality, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Level 7

Re: Vidgo app does not work on my roku tv.

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I filed a trouble ticket with vidgo.  Below is their reply. 

Team Vidgo has notified Roku that our customers using "Roku Powered" Smart TVs are experiencing streaming issues at this time. Roku Smart TV Models impacted: 
 
TCL, HISENSE, JVC & SHARP 
 
For clarity, affected Vidgo customers are using one of these Smart TVs that have Roku integrated directly into the device. Customers using a Roku Stick to plug in to any Smart TV to watch Vidgo are not affected by this issue. 
 
Currently there is no resolution timeframe from Roku, but we will keep you appraised as updates are made available. 
 
We apologize for this inconvenience.
 
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Level 7

Re: Vidgo app does not work on my roku tv.

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Insignia Roku TV can also be added to the list of Roku TVs that can no longer stream the vidgo app.

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Level 7

Re: Vidgo app does not work on my roku tv.

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For Vidgo Customers using one of these "Roku Powered" Smart TVs:

TCL, HISENSE, JVC or SHARP

We have been informed by Roku the issue with these brands has been resolved.

As a reminder, Customers using a Roku Stick to plug in to any Smart TV to watch Vidgo were not affected by this issue.

NEXT STEPS

If you have one of the above Smart TVs, we recommend:
1. On your Roku TV, delete the app and install again. This will allow the app to automatically update to the latest release.
2. Login as usual and enjoy Vidgo!

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Level 7

Re: Vidgo app does not work on my roku tv.

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This worked for me.  Maybe now I'll consider re-activating my account!!  Thanks for the guidance.

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