Discussions

More than a smart TV—a better TV. Learn more about using your Roku TV, locate help resources, and share your experience.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
epring
Level 7

Videos not playing and screen shows pink pixelated screen with image from previous app

Jump to solution

Whenever I try to load certain apps (Apple TV+ and Netflix as of now) my screen shows a pink/pixelated screen showing the screen from a previous app (YouTube TV in this case) and does not play sound. Some apps work fine but some are suffering from this issue. I'm using a TCL TV with Roku operating system. 

241431028_3079176732407133_6822021801571941632_n.jpeg

0 Kudos
1 Solution

Accepted Solutions
RokuDanny-R
Roku Employee
Roku Employee

Re: Videos not playing and screen shows pink pixelated screen with image from previous app

Jump to solution

@epring

Thanks for the post.

The issue you are experiencing may be related to a hardware issue.

Have you tried contacting TCL support yet to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support for their products running the Roku OS. 

You can reach them here: https://support.tclusa.com/televisions or at 1-877-300-8837.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

0 Kudos
1 REPLY 1\
RokuDanny-R
Roku Employee
Roku Employee

Re: Videos not playing and screen shows pink pixelated screen with image from previous app

Jump to solution

@epring

Thanks for the post.

The issue you are experiencing may be related to a hardware issue.

Have you tried contacting TCL support yet to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support for their products running the Roku OS. 

You can reach them here: https://support.tclusa.com/televisions or at 1-877-300-8837.


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos